Privacy Policy & Data Protection

This Privacy Policy describes how OTT-TV collects, uses, processes, and discloses your information when you use our website and services (the “Services”). We take your privacy seriously and are committed to protecting the personal information you share with us.

1. Information We Collect

We collect information in two primary ways: Information you provide directly to us, and information collected automatically through technology.

a) Information You Provide

• Account Registration: When you subscribe, we collect your Name, Email Address, and sometimes a Phone Number (for WhatsApp support).
• Billing Information: We collect payment details such as credit card numbers or crypto wallet addresses. Important: Credit card transactions are processed directly by our secure payment gateway partners ([e.g., Stripe, PayPal, CoinPayments]). We do not store your full credit card number or CVV on our OTT-TV servers.
• Support Communications: If you contact our support team via email or live chat, we keep a record of that correspondence to assist with future troubleshooting.

b) Automatically Collected Information

• Log Data: Our servers automatically record information created by your use of the Services. This includes IP address, browser type, operating system, device type, referring web page, pages visited, and date/time stamps.
• Usage Analytics: We collect data on which features of the player you use (e.g., which channels you watch) strictly for the purpose of diagnosing service errors and improving our EPG (TV Guide) interface. We do NOT sell your viewing history to advertisers.
• Cookies and Similar Technologies: We use essential “session cookies” to keep you logged into your account and to remember items in your favorites list. We also use analytics cookies (e.g., Google Analytics) to understand aggregate traffic patterns.

2. How We Use Your Information

We use the collected data for the following purposes:

• Service Provision: To create and maintain your account, process payments, and provide customer support.
• Service Improvement: To analyze trends and usage patterns to optimize server performance and develop new features.
• Security and Fraud Prevention: To detect and prevent unauthorized access, chargebacks, or violations of our Terms of Service.
• Communication: To send service-related emails (invoices, password reset links, maintenance alerts). We do not send marketing spam. Transactional emails are essential for service delivery.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your Personal Information to third parties for their marketing purposes. We only share data in the following limited circumstances:

• Service Providers: We share data with third-party vendors who help us operate (e.g., Payment Processors, Email Delivery Services, Server Hosting). These vendors are bound by strict confidentiality agreements.
• Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order).

4. Data Retention and Security

We retain your account information for as long as your account is active. If you cancel your subscription, we will retain your data for a period of [NUMBER] months for accounting and anti-fraud purposes, after which it is anonymized or securely deleted.

We implement commercially reasonable security measures including SSL/TLS encryption, firewalls, and regular malware scanning to protect your data. However, no method of transmission over the Internet is 100% secure.

5. Your Privacy Rights

Depending on your location (e.g., EU/EEA, California), you may have the following rights regarding your personal data:

• Right to Access: You can request a copy of the data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate information.
• Right to Erasure: You can request that we delete your personal data.
• Right to Object: You can object to our processing of your data.

To exercise these rights, please contact our Data Protection Officer at [PRIVACY_EMAIL@ott-tv.org]. We will respond within 30 days.

6. Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on the website or sending an email to the address associated with your account. Your continued use of the Service after such modifications constitutes acceptance of the updated policy.